Please find an insight into our policy statement and values:
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Port agency services of Medport Shipping Services Ltd and Medport Shipping Services (Spain) SL are used by world-wide customers that demand the highest standards of performance and reliability. The quality of our services plays a key role in achieving Customers’ satisfaction and in turn business success.
We might not be as big in size as other port agencies but we can however guarantee to always provide all our clients with top class service in order to always ensure a smooth and efficient turnaround for all vessels calling at any of the ports that we service.
We carefully select and train our staff in order to constantly meet the requirements of our customers as well as those of national and foreign maritime authorities.
It is our Policy to:
• Provide services that meet current and predictable future requirements of its customers in the most efficient and competitive way, as well as applicable laws and regulations, in turn satisfying the interests and expectations of other stakeholders (shareholders, employees, suppliers and Society in general).
• Maintain an effective coordination with all suppliers and concerned parties, in order to ensure smooth and efficient operations for all vessels calling port under our agency.
• In an attitude of leadership, to properly guide the efforts of all staff, for which ensures a proper selection, training and promotion, recognizing their essential role and creating an internal environment in which everyone can participate and get involved in the achievement of the Organization’s objectives. In particular, vessels calling port under our agency will be attended to by our professional and well-mannered staff with the appropriate experience and training.
• Identify the continuous improvement in performance as a permanent Objective of the Organization, facilitating and encouraging the active participation of all personnel in this task.
• Implement and communicate this Policy to all our employees, and review it regularly for updates.
Our overall Quality Objective is to continually improve customer’s satisfaction by operating an efficient and effective Quality Management System, striving to anticipate and exceed customer needs and expectations at every opportunity. This is achieved through understanding current and future customer needs and expectations and through structured planning for the future organization and managing change.
- Our sole focus is to always offer all our principals whether big or small – 24/7 365 days a year – Service, service, service.
- We keep all our clients fully posted with vessels position whilst at port via email and SMS text / alerts.
- We focus to work closely with all concerned parties to ensure a smooth / efficient and cost effective turnaround for all vessels calling port under our agency.
- In order to assist with vessel planning we send our principals on a daily basis Port Status updates informing of how many vessels are waiting to enter the inner anchorage to take bunkers, vessels scheduled to arrive and a 5 day weather forecast from the Met Office Link.
- All our agency fees are all inclusive of agents attendance, travelling, O/T, communications and petties.
- We guarantee that agency fee quoted at time of enquiry will be agency fee charged in FDA.
- You will not receive any additional costs such as Miscellaneous Fees.
- We can either quote an all-inclusive lump-sum fee or a full breakdown PDA.
- We always send full & original supporting docs with FDA.
- We can offer credit terms of up to 45 days from vessels sailing.
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Following companies have already deposited their trust and continue to work with us
- ST Shipping and Transport Pte Ltd
- Biglift Shipping B.V.
- Spliethoff’s
- Oceangold Tankers Inc
- Hanseatic Bunker Services GmbH
- O.E.S. Ltd
- Cimex Sam
- Iberica Maritima SA
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Company Registration Number: 107511
Company Registered Address: 57/63 Line Wall Road, Gibraltar
Gibraltar Port Authority – Ships Agency Registration – Certificate Number: 106
Business Trades & Professions Registration – Certificate Number: 705399
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We would welcome the opportunity to earn your trust and hope to hear from you in the near future with any enquiries that may arise.
